Online Return and Exchange Policy FAQ – The Consol Shop Cornubia

Online Return and Exchange Policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Visit our returns center
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

When can items be returned?

  • Within 30 days from the date of purchase
  • In unused and resellable condition
  • In the original packaging with all the tags intact

What items are non-refundable? 

The following items cannot be returned:

  • Gift cards
  • Discounted items (if applicable)

The item I received is damaged!

If the purchased product is faulty or damaged, please reach out to us within 7 days of the delivered date.  

    • Kindly log your return item on . 
    • Provide proof of damage, via email 
    • If faulty, the item must be returned to the store of purchase
  • Select one of the options:  replace with same item or refund
  • Once your return is logged, your option will be actioned

    Can the items be exchanged?

    We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

    What are the refund options?

    The following refund options are supported:

    • Refund to the original payment method
    • Refund to store credit (if applicable)


    How do I ship back the items?

    For instructions on how to ship the returned products, refer to the email received after placing the return request.

    • Damaged / Faulty items 

    The Consol Shop will send the courier to collect the items

    • Items ordered incorrectly/change of mind/duplication of order etc:

    It is the customer’s responsibility to return the items to the shop, they purchased from  before refund or exchange can be processed.


    How soon will I get my refund?

    Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

    My question is not addressed...

    If you have any queries regarding return or refund, please reach out to us: 

    The Consol Shop  - Woodmead Contact Details:


     +27 11 603 2090

    E-mail Address:

    Physical Address:

    16 Waterval Crescent

    Trading Hours :

    MONDAY to FRIDAY: 09h00 - 16h00
    SATURDAY: 09h00 - 13h00

    The Consol Shop Stellenbosch - Contact Details: 


    +27 21 888 4009

    E-mail Address:

    Physical Address:

    Cnr Rand & Stoffel Smit Street
    Cape Town

    Trading Hours:
    MONDAY to FRIDAY: 09h00 - 16h00

    The Consol Shop Cornubia Mall - Contact Details:


    +27 31 393 0031

    E-mail Address:

    Physical Address:
    Shop U93 Cornubia Mall
    Flanders Drive & Tacoma Drive

    Trading Hours:

    MONDAY to FRIDAY: 09h00 - 18h00
    SATURDAY: 09h00 - 17h00
    SUNDAY & PUBLIC HOLIDAYS: 09h00 - 15h00