Privacy Policy
About this Notice
This Privacy Policy describes how The Consol Shop (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
This Privacy Policy describes how The Consol Shop (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal
Information we collect and why.
What Personal Information we collect
Order information we collect includes, but is not limited to, identity data, contact data, payment information, billing address, delivery address.
Accessing our Site using cookies, log files, web beacons, tags, or pixels would
automatically collect, but is not limited to, collecting information of the web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Why we collect Personal Information
To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
To provide products and/or services to you, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
How we share your personal data
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here.
You can also opt-out of Google Analytics here.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.
You can opt out of targeted advertising by:
BING
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Cookies and how we use them
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this
information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.
Do Not Track Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Protecting Your Information
When you share your information with us, you may also be sharing it with other companies that help us provide services to you.
We use your personal information to create a profile for you. We keep your personal information private, and only disclose it to other companies if they need it to help us provide services to you.
We strive to keep the personal information of our customers confidential and have taken steps to comply with the Protection of Personal Information Act. If you have any questions or concerns relating to your privacy or our use of your personal information, please contact us via email as per below.
Your Rights
You have rights under data protection laws in relation to your personal data, including the right to access, correct or erase your personal data, object to or restrict processing of your personal data, and unsubscribe from our emails and newsletters.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail as per below:
The Consol Shop Woodmead: woodmeadonline@ardaghgroup.com
The Consol Shop Stellenbosch: stellenboschonline@ardaghgroup.com
The Consol Shop Cornubia: cornubiaonline@ardaghgroup.com